Routematic Report reveals 60% of Global Capability Centres still operate without integrated commute systems despite rising employee experience, safety, and ESG expectations

Routematic in partnership with Research NXT, today announced the release of a new research report titled “Navigating Corporate Commute for GCCs in India: Benchmarking Corporate Commute Maturity.”  The report examines how Global Capability Centres (GCCs) in India manage employee transportation and highlights the growing strategic importance of commute programs in supporting employee experience, safety, and operational resilience.

As GCCs expand across cities and operate 24/7 global teams, commute programs are evolving from operational logistics into strategic enablers of workplace experience and business continuity. Based on a survey of 100 professionals across industries and in-depth interviews with senior leaders in transport, facilities, procurement, and workplace operations, the report provides one of the most comprehensive looks at the current state of corporate commute management in India’s rapidly expanding GCC ecosystem.

The research highlights a significant maturity gap in corporate commute operations across GCCs.

Major insights from the report include:

• 60% of GCC’s still operate without a fully integrated transport management system, relying on fragmented or manual coordination.
• Employee experience (35%) is now the top priority for commute programs, surpassing safety (26%), compliance (21%), and cost optimisation (18%).
• Company-provided cabs dominate corporate commute, accounting for 46% of employee transportation modes.
• Hybrid work has increased planning complexity, with 36% of organisations reporting fluctuating daily demand.
• Predictive capabilities remain nearly absent, leaving most commute operations reactive rather than data-driven.

The research also found that vendor performance, budget pressures, and employee dissatisfaction are the top challenges organizations face when managing employee mobility at scale.

“Global Capability Centres in India are rapidly evolving from support hubs into strategic engines of innovation and transformation,” said Sriram Kannan, Founder and CEO of Routematic. “Employee commute has moved from a background function to a boardroom priority. Organisations that adopt intelligent, transparent, and people-centric mobility systems will gain a clear competitive advantage.”

The report outlines a maturity framework for GCC commute programs, moving from manual coordination to predictive, AI-driven mobility management. Future-ready programs will focus on Unified platforms for transport governance and reporting, Predictive compliance and safety monitoring, AI-driven route optimization and EV adoption and emissions tracking for ESG goals.

“Predictability removes one of the biggest variables in daily operations. When employees arrive on time and without stress, productivity starts earlier,” said, Protick Basu Vice President, Workspace ANSR

“If there were no constraints, I would implement an intelligent chatbot that automatically verifies cab drivers and vehicles through direct integration with government databases.” said, Garvita Sandhu Director, Admininistration, PayU

The full report “Navigating Corporate Commute for GCCs in India: Benchmarking Corporate Commute Maturity” is now available for download at Report The study includes benchmarks across major GCC hubs such as Bengaluru, Hyderabad, Pune, Chennai, Mumbai, and Delhi-NCR, offering insights into commute scale, efficiency, and sustainability readiness.